Customer Dashboard
Create service requests, manage addresses, review assignments and follow progress history.
- Request household services
- Track current statuses
- Review completed work
One connected service workflow
From household problem to completed service.
HomeStride connects customers, administrators and technicians through a clear request and progress-tracking process.
The service journey
Four stages keep every request organized.
Each role receives the information and actions needed at the appropriate stage of the service.
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01
Pending
Customer
Submit the Request
Select a service, choose or add an address, provide a preferred appointment time and describe the work required.
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02
Assigned
Administrator
Review and Assign
Review the request details and assign an available technician whose skills match the selected service.
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03
In Progress
Technician
Begin the Work
View the assigned job, begin the service and provide a note that becomes part of the request’s status history.
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04
Completed
Technician and Customer
Complete and Track
Mark the work as completed while the customer retains a visible record of the request and its progress timeline.
Role-specific experiences
One platform with three focused dashboards.
Each dashboard presents the information and controls relevant to its user.
Administrator Dashboard
Review incoming requests, search records, monitor totals and assign suitable technicians.
- Manage service requests
- View technician skills
- Coordinate assignments
Technician Dashboard
View assigned jobs and record the transition from assigned work to active and completed service.
- Review job information
- Add progress notes
- Complete assigned work
Status guide
Know exactly what each request status means.
Consistent status labels make the next stage of every service request easier to understand.
- Pending
- The request has been submitted and awaits review.
- Assigned
- A technician has been selected for the service.
- In Progress
- The assigned technician has started the work.
- Completed
- The service has been marked as finished.
Ready to begin?